Frequently Asked Questions

Q: Do you provide remote hands for reboots etc?

A: For server reboots we are available between 9am and 5pm at no charge.
For all other work there is a charge of $120 per hour.

Q: When can I get access to my server/rack?

A: Access is available 24/7 by security access card.

The facility is designed in such a way that individual racks are not accessible to each other. Each cabinet has its own unique set of keys. Twenty four CCTV cameras record movement.

Q: Do you provide Internet connectivity?

A: We do not provide Internet connectivity ourselves directly because of our policy of being carrier neutral, however there are a number of ISPs in our data centre who can provide very competitively priced bandwidth, particularly if you need high capacity. See Connectivity.

Q: How soon can I move in?

A: Whenever you like. Our magnificent new facility is finished and the first customers have already moved in.

Q: What kind of cabinets do you supply?

A: We supply APC Netshelter SX42U cabinets which are 600mm wide x 1070mm deep and Modempak Q Series cabinets which are 45RU high, 600mm wide and 1000mm deep. 

Q: What are your half cabinets like?

A: They are APC NetShelter Colocation racks with 20U in each. We have also set up smaller Modempak Q Series cabinets on top of each other. They are either 18U or 22U high, 600mm wide and 1,000mm deep. Each half cabinet has its own doors and own electricity meters and is completely self-contained.