Frequently Asked Questions

  • Do you provide remote hands for reboots etc?

For server reboots we are available between 9am and 5pm at no charge.
For all other work there is a charge of $120 per hour.

  • When can I get access to my server/rack?

Access is available 24/7 by security access card.

The facility is designed in such a way that individual racks are not accessible to each other. Each cabinet has its own unique set of keys. Twenty four CCTV cameras record movement.

  • Do you provide Internet connectivity?

We have a policy of being carrier neutral and we have a number of ISPs in our datacentre.

  • How soon can I move in?

We have rack space available to move into now. Please get in contact with us and we can arrange as soon as you’re ready.

  • What kind of cabinets do you supply?

We supply APC Netshelter SX42U cabinets which are 600mm wide x 1070mm deep and Modempak Q Series cabinets which are 45RU high, 600mm wide and 1000mm deep. 

  • What are your half cabinets like?

They are APC NetShelter Co-location racks with 20U in each. We have also set up smaller Modempak Q Series cabinets on top of each other. They are either 18U or 22U high, 600mm wide and 1,000mm deep. Each half cabinet has its own doors and own electricity meters and is completely self-contained.

  • Can you cater to an overseas customer who has no presence in New Zealand?

Yes, we have multiple customers who have never set foot in New Zealand. We manage everything for them from receiving shipment to arranging contractors for installation.

  • Can I have my equipment shipped directly to your premises?

Yes, we receive shipments for our customers and keep it in secure storage until it is installed.

  • Can you source and configure computer hardware?

Yes, we have both inhouse technical resources and external contractors that can assist with your requirements.