Contact us

Get in touch with our team of local, friendly experts who can get you up and running in our data centre within hours, or advise on your unique infrastructure requirements

Our location

First Floor

220 Queen Street

Auckland, 1010
New Zealand

Office hours

Monday to Friday, 8am—5.30pm
After hours, use your 
proximity card for 24/7 access 
to your equipment

Your details

By submitting this form, you agree to the terms set out in our privacy policy

Thank you

We’ve received your request and will get back to you within the next two business days. If your request is urgent, please don’t hesitate to call us.

Phone numbers

Call +64 (0)9 304 0732 during office hours
For after hours (remote hands) support, call +64 (0)9 886 0005
Call +64 (0)21 274 5808 for 24/7 security

Frequently asked questions

Below are answers to the questions we’re asked most often. If there’s something you’d like to know we haven’t covered here, please get in touch

Service

What remote hands support is available?

Remote-hands services are available 24/7 for tasks such as set ups, cabling, asset lifecycling, incident response, reboots, patching, or visual inspections.

How quickly can I begin using Datacentre220’s services?

We have rack space available to move into immediately. Contact us and we can schedule access as soon as you’re ready.

Can Datacentre220 receive and store customer hardware?

Yes, we accept deliveries on your behalf and store them securely until installation.

Does Datacentre220 assist with hardware sourcing and setup?

Yes. We work with trusted suppliers and contractors and have in-house expertise to support procurement and installation.

Can Datacentre220 supply or help source my equipment?

Yes. While many customers bring their own hardware, we can help source equipment or connect you with trusted partners.

What types of cross connects and network services are available?

Cross connects are delivered rapidly through our meet-me capability. We can cross connect to over 90 networks within the facility.

What certifications and compliance standards does Datacentre220 meet?

We are certified to ISO 27001:2022 and undergo regular audits to maintain alignment with NZ privacy and data handling standards.

How do I book a site tour or inspection at Datacentre220?

You can request a tour via our website or customer portal. Tours require security approval and valid ID.

How is Datacentre220 pricing structured, and what influences cost?

Pricing is based on rack size, power density, term, cross-connect requirements, and optional services.

What service levels and support commitments come with Datacentre220 colocation?

We offer standard SLAs covering power uptime, temperature thresholds, remote hands response times, and escalation procedures.

What’s the process to get started with Datacentre220 colocation or connectivity?

Contact us via our portal or sales team. We’ll provide a proposal, schedule a site tour, and help you plan deployment and onboarding.

Why is Datacentre220 a good fit for managed service providers (MSPs)?

Datacentre220 is a trusted partner for MSPs because we do not offer managed services ourselves  meaning we never compete with your business. We provide a neutral, secure, and highly connected colocation environment that enables you to deliver your services with confidence.

Support

What are the rules and options for accessing Datacentre220 facilities?

Customers have 24/7 access via secure access controls and procedures. Each rack has a unique key, and access is monitored by CCTV cameras. Escort and remote-hand support is also available.

Can international customers operate remotely with Datacentre220?

Yes. Many of our customers operate remotely. We receive shipments, stage hardware, and manage contractors on your behalf as required.

How does Datacentre220 ensure physical and cyber security?

Our facility strictly follows best-practice security process, secure access, 24/7 monitored premisis, CCTV, and ISO 27001:2022 certification.

What industries colocate at Datacentre220?

Our customers include private/public clouds, telcos, CDNs, managed service providers, SaaS platforms, enterprises, cloud integrators, and cyber security providers.

What backup power systems does Datacentre220 have in place?

We have diesel generators, dual UPS feeds, and fuel polishing systems with proactive testing and maintenance.

Where is Datacentre220 located?

We are based in Auckland CBD/metro area. The facility is built in a unique location with the best fibre reduncancy available in Auckland.

How does Datacentre220 support customer sustainability initiatives?

We work with renewable energy suppliers, monitor PUE closely, and support responsible disposal of hardware and packaging.

Is Datacentre220 New Zealand owned and operated?

Yes, Datacentre220 is proudly 100% New Zealand owned and operated. Our local ownership means decisions are made here, by people who understand the New Zealand market, infrastructure, and customer expectations.

Technology

What connectivity options are available?

We are fully carrier-neutral with NZ’s largest range of connectivity partner options available and can provide direct connections to them.

What cabinet options are available at Datacentre220?

We offer APC and Modempak cabinets (45RU). We can work with you on size options if required.

What are Datacentre220's half-cabinet options?

Our half cabinets are 18U or 22U in height, fully self-contained with doors and metering.

What is colocation and how does it work at Datacentre220?

Colocation allows you to host your servers in our secure facility while retaining full control. Datacentre220 provides space, power, cooling, and network options to support this.

Does Datacentre220 support high-density, GPU, or AI-ready workloads?

Yes. We support high-density deployments, including GPU racks.

Is Datacentre220 carrier neutral, and what are the connectivity options?

We are fully carrier-neutral and host NZ's largest range of connectivity options.

What cooling technology is in place?

We use cold aisle containment, chilled water towers, and N+1 CRAC units to maintain a constant temperature for your equipment. All cooling is monitored real time.

What tools does Datacentre220 provide for remote monitoring and management?

Our self-service portal allows ordering, booking site visits, asset management and more features being rolled out each year.

What is an edge data centre?

An edge data centre is a data centre facility that typically offers high density in networks and connectivity to strengthen speed and reliaility in compute and data services.  Edge data centres are great for content networks, operations, applications and clouds.