Frequently Asked Questions

Q: Do you provide remote hands for reboots etc?

A: For server reboots we are available between 9am and 5pm at no charge.

For all other work there is a charge of $120 per hour.

Q: When can I get access to my server/rack?

A: Access is available 24/7 by security access card.

The facility is designed in such a way that individual racks are not accessible to each other. Each cabinet has its own unique set of keys.

Q: Do you provide Internet connectivity?

A: Yes - See Pricing for the different speeds and plans available.

We also have E1 telephony available.

Q: What kind of cabinets do you supply?

A: We supply you with a Modempak Q Series cabinet. It is 45ru high, 600mm wide and 1,000mm deep.

Q: What are your half cabinets like?

A: We have set up smaller Modempak Q Series cabinets on top of each other. They are either 18ru or 22ru high, 600mm wide and 1,000mm deep. Each half cabinet has its own doors and own electricity meter and is completely self-contained.

Further Questions?

• Phone +64 (9) 307-1089.
• E-mail: martin@datacentre.co.nz
• Contact Us